Using AI is a lot like hiring an enthusiastic intern. They’re quick and helpful but also alarmingly confident in their own ability. And the thing about over-eager interns is that if you let them, they start making decisions you should be making yourself.
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Clear communication may seem obvious for good business. But many organisations still bury key details under context, leave out helpful headings or hide behind the passive voice.
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A legible typeface in your documents and on your website makes it easier for readers with low vision or dyslexia to read your writing. You can start with common, easy-to-read typefaces, such as Calibri, Verdana or Tahoma.
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Across Australia, organisations are moving quickly to adopt generative AI tools like Copilot and ChatGPT. The promise is clear: faster writing, greater productivity and less time spent on repetitive tasks.
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Acronyms. One of the most loved and hated features of business writing. Writers love them, readers not so much, but why? And do they have a place in clear communication?
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Short words benefit all readers (and writers). We love them because they are easier to read, liven up your writing, save time and reduce ambiguity.
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Want to boost trust, engage readers and save time? One tiny word can make all the difference: a pronoun.
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With the Victorian overnment’s accessible communication policy in place, HR and L&D teams are moving from awareness to implementation.
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Want practical, plain-language techniques for reducing cognitive load and removing barriers to understanding? Want clearer communication that works for more people? Check out our latest ebook.
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As councils across Australia respond to population growth, rising service demand and increasing complexity, Blacktown City Council shows how clear communication is critical to inclusion, operational efficiency and community engagement.
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