On this page, you’ll find case studies that showcase the outcomes of our work with clients. We show how impactful plain language can be and describe some of the challenges and opportunities we face when working with complex communications.
Revised school registration manuals usher in a new era
The NSW Education Standards Authority needed help revising their manuals to improve usability for schools. Download our case study.
Plain language is music to their ears
When MusicNSW asked us to create a plain language summary of an important new report, we jumped at the chance.
Reaching a gold standard takes hard work
Our review of the Department of Human Services website confirmed that its clear design and simple language puts customers first.
Life insurers benefit from a new code of practice
Our work with the Financial Services Council resulted in a plain language code to help the life insurers meet community expectations.