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Plain English training, editing and AI services since 2003

§01 Insights

Insights

What we notice when we edit thousands of real documents

Short pieces on writing at work: what makes a document land, what makes readers give up, and what the research says. Filter by topic, or read the latest below.

  • 108articles you can read here
  • 13topics, from editing to government writing
  • 2003the year we started writing them

§02 All articles

In business, every cent matters. But companies are still overlooking plain language. This communication method can save businesses millions of dollars.

Worst Words of 2023

Every year we hunt for the year’s worst words: the most cringe-worthy buzzwords, jargon, doublespeak and corporate spin.

Plain language improves transparency and clarity to support a healthy, functional and inclusive democracy that protects citizens’ human rights.

When the Department of Human Services asked us to evaluate their website, we were delighted to find a government website that lives up to its name. It focuses on the humans and makes it easy for them to find the services they need!

Ever had a hard time understanding a bill? For Australian energy bills, this is a thing of the past with plain language billing guidelines.

Ever had a hard time understanding a bill? For Australian energy bills, this is a thing of the past with plain language billing guidelines.

Want to use ChatGPT like a pro? Talk to it like a human to get the best results from your prompts. And the best way to do that is to use plain language.

Wondering why your boss is leaving you on read? Read this article to discover the secret to great business writing.

Your reputation has never been more important. So how do you make your business stand out? One easy way is with plain language.

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