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§01 Insights

Insights

What we notice when we edit thousands of real documents

Short pieces on writing at work: what makes a document land, what makes readers give up, and what the research says. Filter by topic, or read the latest below.

  • 108articles you can read here
  • 13topics, from editing to government writing
  • 2003the year we started writing them

§02 All articles

Worst Words of 2017

Political doublespeak dominated our 2017 list as things became seriously Orwellian in the US. At the top of the heap was the worrying ‘alternative facts', suggesting that politicians can be right even when they're wrong.

Worst Words of 2016

Noxious Frankenword 'Brangelexit' topped our 2016 list. Combining Brad Pitt and Angelina Jolie's celebrity moniker 'Brangelina' with the recent 'Brexit' vote, this elevates a celebrity divorce to the level of a major world event.

Worst Words of 2015

In a particularly bad year for corporate spin doctoring, 'possible emissions non-compliance' topped our 2015 list. Volkswagen’s CEO used this phrase to describe what was actually cheating when regulators tested how much pollution its cars emit.

Worst Words of 2014

'Conscious uncoupling' was our 2014 winner. Gwyneth Paltrow used this phrase to describe her separation from husband Chris Martin.

Worst Words of 2013

In 2013, HSBC got our vote when it announced it would be 'demising the roles of 942 relationship managers'. This meant that nearly 1000 employees were losing their jobs.

Worst Words of 2012

When KFC chose 'goodification' as the slogan for its marketing campaign, we had to choose it as our Worst Word of the Year, along with its cringe-worthy cousins - 'gooderer', 'goodest' and 'goodify'.

Worst Words of 2011

2011 was a banner year for corporate evasion and euphemistic spin, with 'fugitive emissions' (more commonly known as pollution) topping our list.

Worst Words of 2010

2010 was filled with Manglish and gobbledygook, but we couldn't get past 'moving forward'. Julia Gillard repeated this slogan more than 20 times when she announced the federal election.

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