Insights

AI governance doesn’t slow innovation – it creates the guardrails that let organisations innovate faster, manage risk and keep humans accountable for the decisions that matter.

We surveyed 289 Australian professionals about generative AI at work. Almost 90% use it at least monthly, but their average confidence in its accuracy is just 45%.

Everyone needs to understand science, but science communication is often dense and highly specialised. The ISO’s answer is a plain language standard for science writing.

Language isn’t frozen in a dictionary. When the words we have don’t quite capture a concept, we stitch them together – brunch, frenemy, hangry. Here is what makes a frankenword work, and what happens when good words go bad.

APRA's recent AI guidance makes it clear: artificial intelligence is now a governance, risk and resilience issue, not just a technology one. Here are five actions financial services organisations should take and how Plain English Foundation can help turn APRA's expectations into practical, plain English action.

We love lists – they’re an effective way to reduce cognitive load for your reader and get your message across quickly. You can even use them to break up long or complex sentences. Want our top tips for writing an effective list? Read on.

Have you ever opened an email and not been sure what it was about? You may have just read a thriller. Jargon had you getting out your enigma machine, cliffhangers kept you on the edge of your seat, red herrings threw you off the scent, plot twists created a convoluted tale.

English grew from 2 roots. Anglo-Saxon gave us everyday words like start, help and letter/email. After 1066, Latinate French added words like commencement, assistance, and correspondence. Now we use words from both roots.

Using AI is a lot like hiring an enthusiastic intern. They’re quick and helpful but also alarmingly confident in their own ability. And the thing about over-eager interns is that if you let them, they start making decisions you should be making yourself.

Clear communication may seem obvious for good business. But many organisations still bury key details under context, leave out helpful headings or hide behind the passive voice.

A legible typeface in your documents and on your website makes it easier for readers with low vision or dyslexia to read your writing. You can start with common, easy-to-read typefaces, such as Calibri, Verdana or Tahoma.

Across Australia, organisations are moving quickly to adopt generative AI tools like Copilot and ChatGPT. The promise is clear: faster writing, greater productivity and less time spent on repetitive tasks.