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§01 Insights

Insights

What we notice when we edit thousands of real documents

Short pieces on writing at work: what makes a document land, what makes readers give up, and what the research says. Filter by topic, or read the latest below.

  • 108articles you can read here
  • 13topics, from editing to government writing
  • 2003the year we started writing them

§02 All articles

Worst Words of 2022

When 5 lions escaped their exhibit last month, the zoo released a statement blaming an 'integrity issue' for the breach. This was just one example of spin that caught our eye in this year's round-up of the worst public language.

So you want to writing in plain English, but you're not sure where to start? One of the most effective things you can do is replace complex words and phrases with a simpler, shorter alternative.

Our expert trainers and editors share their top tips to help you communicate clearly in all your writing.

Our editors have brought their plain language skills to many fascinating and influential projects. Here we share links to a handful that are available online, so you can see how we have transformed content across a range of genres and sectors.

We're thrilled to hear that New Zealand passed the plain language bill today. One MP said the bill is about 'having language that everyone and anyone can understand.' We couldn't agree more.

We worked with MusicNSW to create a plain English summary of the Raising Their Voices report. It presents important new research into sexism and discrimination in Australia's music industry and makes the case for some big, bold changes!

Worst Words of 2021

2021 was another year dominated by COVID-19, and it generated a whole new list of words we didn't know we needed, including ‘centres for national resilience’.

The Financial Services Council commissioned us to overhaul the Life Insurance Code of Practice. We created a new plain English document with big improvements in readability, usability and accessibility.

Worst Words of 2020

2020 was the year of COVID-19, and it generated some less than welcome words. The South Australia Government eased some coronavirus restrictions and allowed people in bars to drink while standing up… But then they dubbed this ‘vertical consumption‘.

We've taken a look back at the annual Worst Words winners from 2010-2020 to select the Worst Words of the Decade, and there was a clear winner.

Worst Words of 2019

As the moves toward cleaner energy gained momentum in 2019, the US Department of Energy decided to ramp up the spin. It rebranded natural gas as ‘freedom gas' and trumpeted its efforts to help export ‘molecules of US freedom' to the world.

Worst Words of 2018

2018 was a particularly poor year for corporate doublespeak and spin. When our national public broadcaster used the phrase 'external career development opportunities' to discuss firing its staff, it joined a long list of institutions incapable of using simple English to describe something difficult.

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