Our clients

Central agencies

  • Australian Public Service Commission
  • Department of Finance
  • Department of Finance, Services and Innovation, NSW
  • Department of Parliamentary Services, Victoria
  • Department of Premier and Cabinet (NSW and Victoria)
  • Department of the Prime Minister and Cabinet
  • Department of Treasury and Finance, Tasmania
  • Legislative Assembly, Parliament of NSW
  • NSW Public Service Commission
  • Treasury, NSW

Community services

  • Ability Options
  • CatholicCare Sydney
  • Children’s Guardian, NSW
  • Commission for Children and Young People, NSW
  • Department of Family and Community Services, NSW
  • Department of Human Services
  • Link Housing
  • Office of Communities
  • Plumtree
  • St George Community Housing (SGCH)
  • UnitingCare Children, Young People and Families
  • Vision Australia

Education, IT and arts

  • Accessible Arts
  • Arts NSW
  • Australia Council for the Arts
  • Australian Children’s Education and Care Quality Authority
  • Australian Film Commission
  • Australian Technology Park
  • Department of Education (NSW, Queensland and Tasmania)
  • Health Education and Training Insitute
  • Kumon
  • National Archives of Australia
  • NSW Education Standards Authority
  • NSW Telco Authority
  • Presence of IT
  • Reed Exhibitions
  • SACE Board of SA
  • Service First
  • Teacher Housing Authority, NSW
  • Telstra
  • 26TEN
  • Tourism Australia
  • University of NSW
  • University of Tasmania
  • University of Western Sydney

Environment and planning

  • Advisian
  • Department of Agriculture and Water Resources
  • Department of Environment and Primary Industries, Victoria
  • Department of Industry
  • Department of Planning and Community Development, Victoria
  • Department of Planning and Environment, NSW
  • Department of Transport, NSW
  • Energy Australia
  • Environment Protection Authority (NSW and Victoria)
  • Essential Services Commission
  • Extent Heritage
  • GHD Pty Ltd
  • GLN Planning
  • Growth Areas Authority, Victoria
  • Infrastructure Australia
  • National Parks and Wildlife Service, NSW
  • National Transport Commission
  • Office of Environment and Heritage, NSW
  • Office of the NSW Valuer General
  • Office of Water, NSW
  • Property NSW
  • RPS
  • Sinclair Knight Merz
  • Sustainability Victoria
  • Sydney Catchment Authority
  • UrbanGrowth NSW
  • Veolia
  • WorleyParsons
  • Zero Waste SA

Finance and insurance

  • AMP Insurance
  • ANZ Bank
  • Audit Office of NSW
  • AusIndustry (Department of Industry, Tourism and Resources)
  • Australian Taxation Office
  • Business Council of Australia
  • Cash Converters New Zealand
  • Commonwealth Bank Group
  • Customer Owned Banking Association 

  • Department of Services, Technology and Administration, NSW
  • Finance and Consumer Rights Council
  • Financial Ombudsman Service Australia
  • icare
  • JP Morgan Chase
  • Macquarie Bank
  • MLC Insurance
  • National Roads and Motorists’ Association
  • NIB Insurance
  • NSW Department of Industry
  • NSW Procurement
  • Office of State Revenue, NSW
  • Office of the Auditor General for Western Australia
  • Office of the NSW Small Business Commissioner
  • PDP Australia
  • REST Superannuation
  • Shop, Distributive and Allied Employees' Association
  • South Australian Auditor General’s Department
  • State Super, SAS Trustee Corporation
  • Suncorp
  • Tasmanian Audit Office
  • Victorian Auditor General’s Office
  • Victorian Managed Insurance Authority


  • Aboriginal Health and Medical Research Council
  • Ageing, Disability and Homecare, NSW
  • Ambulance Victoria
  • Department of Health, NSW
  • Department of Health and Human Services, Tasmania
  • Fitness First
  • Greater Western Area Health Service
  • Health Care Complaints Commission, NSW
  • Health Quality and Complaints Commission, Queensland
  • Heart Foundation
  • Medical Council of NSW
  • Ministry of Health NSW
  • National E-Health Transition Authority
  • National Health and Medical Research Centre
  • Nursing and Midwifery Council of NSW
  • Pharmacy Guild of Australia
  • Top End Association for Mental Health Inc.

Legal and compliance

  • Australian Customs and Border Protection Service
  • Corrective Services NSW
  • Corrs Chambers Westgarth
  • Department of Corrective Services, WA
  • Department of Justice, NSW
  • Energy and Water Ombudsman (NSW, SA and Victoria)
  • Fair Trading, NSW
  • Federal Magistrates Court and Family Court of Australia
  • Gilbert + Tobin
  • Independent Broad-based Anti-corruption Commission, Victoria
  • Independent Pricing and Regulatory Tribunal of NSW
  • Information and Privacy Commission, NSW
  • Juvenile Justice NSW
  • King & Wood Mallesons
  • Law Reform Commission (NSW and Victoria)
  • Legal Aid NSW
  • LexisNexis
  • Motor Accidents Authority, NSW
  • NSW Civil and Administrative Tribunal
  • NSW Ombudsman
  • NSW Police Force
  • Office of Emergency Management NSW
  • Office of the Inspector of Custodial Services
  • Office of the Ombudsman and Health Complaints Commissioner
  • Office of the Public Guardian, NT
  • Public Guardian NSW
  • Registry of Births, Deaths and Marriages, NSW
  • Royal Commission into Institutional responses to Child Sexual Abuse
  • South West Sydney Legal Centre
  • State Insurance Regulatory Authority, NSW
  • Trustee and Guardian, NSW
  • TurksLegal

Local government

  • Blacktown City Council
  • City of Sydney Council
  • Narrandera Shire Council

  • Penrith City Council
  • Randwick City Council
  • Wollondilly Shire Council
  • Wollongong City Council   


  • Ausgrid
  • NetWorks Alliance
  • Pacific National
  • Roads and Maritime Services, NSW
  • SewerFix Wet Weather Alliance
  • Sydney Water
  • Water Services Association of Australia

Cartoon from Modern Manglish, a book by Neil James and Harold Scruby

© Alan Moir

 Freeing contracts from legalese

Most organisations have to deal with contracts, whether they are for staff, suppliers or customers.

The problem

How many people sign contracts without fully understanding their terms? Or click the 'I agree' button online without glancing at the text they are agreeing to? Give everyday readers a page or 20 of dense legalese and their eyes will soon glaze over.

We have all seen the consequences of poorly written contracts. An April Fools' Day prankster tricked unwary web users into giving up their mortal souls. More tragically, many thousands of mortgagees lost their homes when banks started to fail in 2008.

The solution

Not long ago, a government client came to us with a 100 page contract for its service providers. We simplified the legal jargon that was clogging up the text. We also improved its complex structure and refreshed the tired design. Our edit was almost a third shorter, with all the content intact. More importantly, it was easy to read.

We have taken a similar approach with countless others. Recently, the New Zealand arm of an international retailer was writing a new agreement for franchise owners. It knew that readers could range from high school graduates to solicitors, so it was determined to use plain English. Even its legal advisers saw the real benefits of our editing work.

To see what a difference we can make, please see samples of our work on our Editing page, or contact us to learn more.