Plain English can help you ensure your writing is doing the best job of saying what you mean for its intended audience.
A communication is in plain language if its wording, structure, and design are so clear that the intended audience can readily find what they need, understand it, and use it.
Elements of effective plain language writing1. A reader-centred approach
2. A clear message
3. A strong focus
4. A front-heavy structure
5. Effective navigation
6. Clear document design
7. A light but professional tone
8. A readable style
9. An active voice
10. An efficient style
11. An error-free text
12. Evidence-based testing
Would you rather read gobbledygook?
Reference is made to your customer service request in relation to noise from the pool pump at the above-mentioned address. In this regard please be advised that the owner of the subject property has been reminded of the permitted hours of operation for pool pumps in accordance with the Protection of the Environment Operations Act 1997 (POEO).The owners have also been requested to ensure the pump is enclosed within a specified timeframe. This matter will be monitored by Council and should the matter remain outstanding Council will consider its options action under the POEO.
Or plain English?
Thank you for your recent letter about the noise coming from your neighbour’s pool pump. We have written to your neighbours to remind them of the hours that the law permits them to operate the pump. We have also requested that they build an enclosure around the pump by 30 June this year. Council will monitor the situation and consider further action if your neighbours do not take these actions.